Sokantan Events
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- Written by iQiniso
Interacting with your clients face to face is an essential part of your Customer Relationship Management (CRM) plan. It is how you build the kinds of enduring relationships with your customers that will help you weather the storms that have become a norm in the business landscape.
Contingency Planning
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- Written by iQiniso
This week, there was a major storm in the cloud that resulted in a service outage that affected our cloud instances hosted with Amazon Web Services. The outage not only affected our servers, but those of sites such as Reddit who use the same infrastructure as us. The duration was about 12 hours during which there was limited access to the services provisioned on the affected infrastructure. We learnt a lot during this outage and are taking steps to ensure that we can increase the reliability of our services to even higher levels than it is currently. This was the first such incident in over a year since we moved to cloud hosting.
Social Integration
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- Written by iQiniso
Social media has taken the online space by storm and is now the undisputed champion of user created content consumption. The sheer numbers present a tempting target for businesses keen to promote their products and services to a broader customer base, but there is a catch. The 750 million users on Face book, for example, are there because they want to socialise not because they want to buy stuff. This is a crucial point that businesses wishing to gain traction in the social media space need to understand.